A drug and alcohol program is a regulatory requirement for a 119 certificate holder authorized to operate under FAR Parts 135, and air tour operators defined in FAR Part 91.147.

Charter/Supplemental Lift: Flight operations should have a defined and documented process in place to assure due diligence is accomplished whenever supplemental charter flights are utilized. Equipment problems, scheduling conflicts, and other situations can necessitate use of supplemental lift in any flight operation. Sufficient oversight is important to ensure the companies used for supplemental lift conduct operations at an acceptable level of conscientious professionalism and safety. An internal process that requires general evaluation of the supplemental lift operator should include a basic review of critical requirements to ensure appropriate margins of safety.

Maintenance Manuals: Company maintenance manuals and manufacturer’s maintenance manuals are current, readily available, clear, complete, and adhered to in practice by all maintenance personnel. These manuals efficiently provide maintenance personnel with standardized and effective procedures for maintaining company aircraft. Management policies, lines of authority and company maintenance procedures are thoroughly documented in company manuals and kept in a current status.

Crews are scheduled with the best margin of safety as a primary consideration. Management closely monitors the scheduling process to evaluate risks, assess the individual and collective experience level of crews, and ensure the proper pairing of crewmembers. Pairing inexperienced SIC’s with new PIC’s is avoided. A scheduling system tracks flight and duty times for pilots and flight attendants (when applicable). Flights are scheduled to ensure FAR compliance and effective fatigue management. Company specific standards for airport (type or specific) and trip profile familiarity are considered when scheduling flight crews.