A drug and alcohol program is a regulatory requirement for a 119 certificate holder authorized to operate under FAR Parts 135, and air tour operators defined in FAR Part 91.147.

Maintenance Personnel: Effective organizations adequately employ/contract and train the required number of personnel to safely maintain company aircraft and support the full scope of their maintenance obligations at both primary and satellite operating locations. Personnel consistently ensure all maintenance tasks, including required inspections and airworthiness directives are performed according to regulations and standards. Technicians must be fit for duty, properly certificated, and possess the necessary aircraft specific experience to accomplish all assigned maintenance tasks. Non-certified and inexperienced personnel receive proper supervision. Maintenance personnel should receive human factors training, to include fatigue awareness; fatigue management is used to monitor duty time for maintenance personnel.

Standard for Aviation Operations Management: Operations management recognizes safety as a critical priority for the company and consistently exhibit traits characteristic of effective leadership to promote a positive safety culture. Operations supervisor(s) ensure, despite scheduling pressure, peer pressure, fiscal pressure, or other factors, that every flight is adequately planned, prepared, and properly executed. Uncalculated risk must never be assumed to satisfy passenger convenience or financial demands. Communication and information are utilized effectively to increase operational efficiency. Management is constantly engaged and aware. Personnel with proper aviation credentials and experience fill key management positions. The impact of sound fiscal policy is evident throughout the company’s flight operations.

Aviation Maintenance Management: There is an established and effective management system that oversees maintenance activities and interacts with other company management systems. Maintenance supervisors use documented process-based activities to ensure that all company aircraft are maintained according to requirements and are airworthy prior to flight. Passenger, employee, and aircraft safety is the primary concern for management. Quality and integrity of work are trademarks of the maintenance manager and maintenance employees. Nonconformance to established maintenance practices is not tolerated. Communication flows effectively between supervisor(s) and employees.

Operational Control and Support: Thorough operational control demands documentation, effective communication with crews and the capability to respond to changes, irregularities, or difficulties. There must be clear written procedures for mission preparation and flight following. Crews and those authorized to exercise operational control must have access to adequate weather, flight planning, and maintenance information. The company must have qualified personnel available to respond to the latest developments, make decisions, and provide guidance regarding aircraft performance, maintenance, and emergencies. The organization’s different components maintain the ability to work in concert to resolving emerging problems.